FAQ
What are our office hours?
Our offices are currently staffed as followed. Agents are more than welcome to use any of our office spaces at any time, including when the office is not staffed. In the event our offices will be unstaffed due to holidays or other reasons, we will continue to communicate this with the entire brokerage.
Tottenham Office
Monday 9:00am to 5:00pm
Tuesday 9:00am to 5:00pm
Wednesday 9:00am to 5:00pm
Thursday 9:00am to 5:00pm
Friday 9:00am to 5:00pm
Alliston Office
Monday 9:00am to 4:00pm
Tuesday 9:00am to 4:00pm
Wednesday 9:00am to 4:00pm
Thursday 9:00am to 4:00pm
Friday 9:00am to 4:00pm
Outside of the below hours, our phones are forwarded to our after hours services and any email inquiries received will be attended to when the offices are staffed.
What are the office wifi logins?
Tottenham Office
Username: Coldwell Password: sellhouses
Alliston Office
Username: Coldwell Password: sellhouses
Orangeville Office
Username: ImSold Password: 5199430866
Nobleton Office
Username: Nobleton_Wifi Password: 5870King
Collingwood Office
Username: Ronan Password: sellhouses
Beeton Office
Username: CBbeeton Password: Beeton4336
Who can assist me with my social media and marketing?
The Studio can assist with all your social media and marketing needs. Email [email protected] with your inquiry. Click here for more information on services The Studio offers.
Please keep in mind that it is asked for all services and subscriptions to be requested 48 hours in advance to ensure completion in a timely manner.
How do I add an open house to Realtor.ca?
TRREB
- Log into TRREB
- From the top menu bar of the Home Page hover over the gear icon
- From the dropdown select Manage My Profile
- Once redirected, from the top menu select Open Houses
- Click Add Open House
- Click Add beside the property address the open house is for
- You have the option to select if it is a Public Open House or a Live Stream Open House
- You can then select the date and time of the open house
- Click Save
BDAR & Lakelands
- Log into Matrix
- From the top menu of the Home Page select Add/Edit
- Select the appropriate listing
- Select Form click Open Houses
- Enter the information for the open house
- Click Submit Listing
Please note, Realtor.ca can take up to 48 hours for this information to pull over. We recommend ensuring to add open houses in advance.
How do I update my profile on Realtor.ca?
- Log into CREA Member Portal
- Click Listings Stats
- Once redirected to Realtor.ca, from the top menu click My Tools
- From the dropdown menu select My Profile
- Here you will find the instructions on how to update your profile picture or other information on Realtor.ca which depends on the board(s) you are a member of
Please note, Realtor.ca can take up to 48 hours for this information to pull over. We recommend ensuring to add open houses in advance.
How do I join another Real Estate Board?
BDAR Membership Registration
https://my.bdar.ca/mpower/barrie/membership/membership-form
Lakelands Membership Registration
https://members.thelakelands.ca/mpower/lakelands/membership/membership-form
To register to TRREB, please reach out to a member of our Operations Team to help you complete the registration form.
Please ensure to inform a member of the Operations Team when applying for a board membership.
Where can I find a referral agent?
Click here to find resources to help you find a referral agent. You can also reach out to [email protected] for further assistance.
For help with international referrals contact Kaitlin McMurdo from the CB Global Service Team via email [email protected] for assistance.
Where can I order custom signage?
Check out the list of recommended sign providers below. Click here to find more recommended service providers.
Signs In The Making
416-406-0002
Signz N Designz
705-739-9217
Sweet Print
905-738-9922
Images In Sign
705-445-8338
We encourage all sign design proofs to be submitted to [email protected] for review to help ensure they are compliant with Coldwell Banker’s identity standards and RECO’s guidelines.
Who can assist me with ordering business cards?
Reach out to [email protected] to assist with ordering new business cards.
What documents do I need for a listing?
Click here to find our Listing Checklists. Reach out to [email protected] for further assistance.
Do I need to submit photos/virtual tours for my listings through TransactionDesk?
All listing documents are to be submitted using TransactionDesk for processing, however, photos and virtual tours can continue to be submitted via email to the front desk at [email protected].
Where can I find our brokerage deposit instructions?
Click here to find our CBRR Real Estate Trust Account Deposits Form which outlines the different types of deposits we accept. Reach out to [email protected] for further assistance.
When sending our CBRR Real Estate Trust Account Deposit Form, please ensure to CC [email protected].
What documents do I need for a transaction?
Depending on the type of transaction and who you represent different forms are required. Click here to find our Transaction Checklists. Reach out to [email protected] for further assistance.
Is a Mutual Release still required when no deposit was given?
Yes, a Mutual Release completed by all parties is required to release all parties from the offer. In cases where no deposit was given, under the payable to section ensure to indicate there was no deposit and ensure no amounts or names are inputted. Reach out to [email protected] for further assistance.
Is there a TransactionDesk mobile app?
Due to CREA, TransactionDesk is only accessible through your Real Estate Board. Therefore, the TransactionDesk mobile app is not accessible for CREA members at this time. TransactionDesk can be accessed by logging into your Real Estate Board through your mobile web browser.
Click here for more TransactionDesk resources.
Can a health card be used to identify a client for FINTRAC?
As per FINTRAC, you cannot use a provincial health card for identification purposes where it is prohibited by provincial legislation to use the card as a form of identification or to record the health card number. Click here for more information on FINTRAC compliance.
How can I identify my client for FINTRAC if they do not have a government issued photo ID that can be used?
When identifying your client for FINTRAC, there is a variety of different methods that can be used. For an individual, the following are acceptable methods of identification:
-
Government-issued photo identification method
-
Credit file method
-
Dual-process method
Click here for more information on FINTRAC compliance.
Where can I find the Ontario Government Residential Tenancy Agreement (Standard Form of Lease)?
Click here to find the Ontario Government Residential Tenancy Agreement (Standard Form of Lease) and more information regarding the form. Reach out to [email protected] for further assistance.